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Privacy Policy

Pathways Inclusive Services CLG

Effective Date: 22 May 2026
Last Updated: 22 May 2026

Privacy Policy

Pathways Inclusive Services CLG ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

This policy applies to all visitors to our website, customers, workshop participants, service users, volunteers, donors, and individuals who communicate with us.

1. Organisation Details

Data Controller:
Pathways Inclusive Services CLG

Registered Address:
Timanagh Ballintubber Co Roscommon 

Ireland

Company Number:
808695

Email:
colleen@pathwaysinclusiveservices.org

Website:
www.pathwaysinclusiveservices.org

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Billing and payment information

  • Workshop registration information

  • Order and purchase details

  • Communication preferences

  • Website usage data and analytics

  • Any information voluntarily provided through contact forms, emails, bookings, or workshop registrations

We only collect personal data necessary to provide our services, process purchases, deliver workshops, and communicate effectively.

3. How We Collect Personal Data

Personal data may be collected through:

  • Purchases made through our online shop

  • Workshop bookings and registrations

  • Contact forms on our website

  • Email correspondence

  • Telephone communications

  • Newsletter sign-ups

  • Volunteer or partnership enquiries

  • Cookies and website analytics tools

4. Purpose of Processing Personal Data

We process personal data for the following purposes:

  1. To process and fulfill online orders;

  2. To provide workshops, training, and support services;

  3. To communicate regarding bookings, services, and enquiries;

  4. To issue invoices and maintain financial records;

  5. To comply with legal and regulatory obligations;

  6. To improve website performance and user experience;

  7. To send updates or newsletters where consent has been provided;

  8. To maintain the security and operation of our website and systems.

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Consent of the data subject;

  • Performance of a contract;

  • Compliance with legal obligations;

  • Legitimate interests pursued by Pathways Inclusive Services CLG.

Where consent is relied upon, individuals may withdraw consent at any time.

6. Sharing of Personal Data

We do not sell or rent personal data.

We may share personal data with trusted third-party service providers where necessary to operate our organisation and deliver services. These may include:

  • Website hosting providers;

  • E-commerce or payment processing platforms;

  • Shipping and delivery companies;

  • Accounting or bookkeeping providers;

  • Email communication services;

  • Google Analytics or similar website analytics providers;

  • IT and cybersecurity providers.

All third-party providers are required to maintain appropriate confidentiality and data protection standards.

7. International Transfers

Some service providers may store or process data outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and reporting requirements.

Generally:

  • Customer order records may be retained for up to 6 years for accounting and tax purposes;

  • Workshop records may be retained for administrative and safeguarding purposes;

  • Marketing consent records are retained until consent is withdrawn.

After the relevant retention period, personal data will be securely deleted or anonymised.

9. Your Rights Under GDPR

Under GDPR, individuals have the following rights:

  1. Right of access to personal data;

  2. Right to rectification of inaccurate data;

  3. Right to erasure ("right to be forgotten");

  4. Right to restrict processing;

  5. Right to object to processing;

  6. Right to data portability;

  7. Right to withdraw consent at any time;

  8. Right to lodge a complaint with the Data Protection Commission in Ireland.

Requests regarding personal data may be sent to:

Email: colleen@pathwaysinclusiveservices.org

10. Cookies and Website Analytics

Our website may use cookies and analytics services to improve user experience and understand website traffic.

Cookies may collect:

  • IP address;

  • Browser type;

  • Device information;

  • Pages visited;

  • Time spent on the website.

Users may control or disable cookies through their browser settings.

If Google Analytics or similar services are used, website usage information may be processed in accordance with those providers' privacy policies.

11. Security of Personal Data

Pathways Inclusive Services CLG takes appropriate technical and organisational measures to protect personal data from:

  • Unauthorised access;

  • Loss;

  • Misuse;

  • Disclosure;

  • Alteration;

  • Destruction.

Security measures may include:

  • Password-protected systems;

  • Secure hosting platforms;

  • Antivirus and cybersecurity protections;

  • Restricted access to personal information;

  • Regular software and system maintenance.

12. Children's Privacy

As our organisation may support children and vulnerable individuals, we recognise the importance of safeguarding personal information.

Where appropriate, consent will be obtained from a parent, guardian, or authorised representative.

We take additional care when handling sensitive information relating to children or vulnerable individuals.

13. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of any external sites they visit.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Updated versions will be published on our website with the revised effective date.

15. Contact Information

If you have any questions regarding this Privacy Policy or how your personal data is processed, please contact:

Pathways Inclusive Services CLG
Email: colleen@pathwaysinclusiveservices.org
Website: www.pathwaysinclusiveservices.org

16. Supervisory Authority

If you believe your data protection rights have been breached, you may contact:

Data Protection Commission (Ireland)

Website: https://www.dataprotection.ie
Phone: +353 (0)57 868 4800

By using this website and services provided by Pathways Inclusive Services CLG, you acknowledge that you have read and understood this Privacy Policy.